Telephone and Customer Service Training
This course is aimed at telephone and customer care staff, in local authorities and the public sector, who deal with the public on a regular basis and who are required to provide a service through Irish from time to time. This half-day course is provided by Gaelchultúr in conjunction with Foras na Gaeilge.
The aim of the course is to enable participants to provide a quality customer service through Irish. It also aims to build participants’ confidence so that they find it easier to use Irish with the public and will highlight the importance of providing a service through Irish. It is suitable for those who have studied Irish previously (at school, for example) but have not used the language in a good number of years.
This course is delivered four times a year. To book a place one of these courses, simply register on our site.
If more than ten people from one organisation are interested in participating in this course, Gaelchultúr would be happy to run the course specifically for the group and to provide a group discount rate. To discuss this option please send an email to Gaelchultúr’s Sales and Marketing Manager, Ellen Curtin, firstname.lastname@example.org .