Public Sector

Gaelchultúr has provided Irish language training services to over 90 public sector organisations and local authorities for the past thirteen years. Since 2011, Gaelchultúr has been selected by the state body Foras na Gaeilge to develop and provide Irish language courses for that sector.

Gaelchultúr is committed to promoting the use of Irish and to the development of improved language services to the Irish public. The college recognises the integral role of the Irish language in the public sector and local government and has developed courses to assist organisations in meeting their obligations under the Official Languages ​​Act 2003.

These courses include the Certificate in Professional Irish, half-day training courses aimed at telephone and customer care staff and customised courses specially designed to achieve the goals of a given organisation.

If your workplace is interested in providing Irish language training opportunities for staff, please contact the College’s Sales and Marketing Manager, Ellen Curtin, ellen@gaelchultur.com

Certificate in Professional Irish

Certificate in Professional Irish

Accredited courses at Levels 2-6 of the National Framework of Qualifications (A1 go C1)

Telephone and Customer Service Training

Telephone and Customer Service Training

Course designed for telephone and customer care staff

Customised Courses

Customised Courses

Courses designed specifically to serve the needs of the public sector

Certificate in Professional Irish

The Certificate in Professional Irish (CPI) is a part-time programme aimed at public sector employees who deal with the public on a regular basis and who are required to provide a service through Irish from time to time. Those who undertake the CPI have the opportunity to learn specialised language that is closely related to their work and at the same time gain a recognised qualification.

The CPI aims to give participants the confidence and language skills that will enable them to communicate through Irish with the public in a work context and to use the language socially as well. Participants who complete the course are able to provide better customer service through Irish, which supports the organisations in which they work to meet their obligations under the Official Languages ​​Act 2003.

The course is available at five levels: Level 2, Level 3, Level 4, Level 5 and Level 6 on the National Framework of Qualifications. These courses are recognized by Quality and Qualifications Ireland (QQI).

Telephone and Customer Service Training

This course is aimed at telephone and customer care staff, in local authorities and the public sector, who deal with the public on a regular basis and who are required to provide a service through Irish from time to time. This half-day course is provided by Gaelchultúr in conjunction with Foras na Gaeilge.

The aim of the course is to enable participants to provide a quality customer service through Irish. It also aims to build participants’ confidence so that they find it easier to use Irish with the public and will highlight the importance of providing a service through Irish. It is suitable for those who have studied Irish previously (at school, for example) but have not used the language in a good number of years.

This course is delivered four times a year. To book a place one of these courses, simply register on our site. If more than ten people from one organisation are interested in participating in this course, Gaelchultúr would be happy to run the course specifically for the group and to provide a group discount rate. To discuss this option please send an email to Gaelchultúr’s Sales and Marketing Manager, Ellen Curtin, ellen@gaelchultur.com .

Customised Courses

At Gaelchultúr, we understand that the goals, resources, and budgets are not the same in every organisation and that these factors should not prevent you from improving the Irish language skills of your staff. Gaelchultúr makes every effort to cater to all organisations who are committed to promoting the use of Irish regardless of their resources or budget.

If your workplace is interested in running Irish language courses for staff and if the Certificate in Professional Irish or the half-day Telephone Skills and Customer Service course are not suitable, please contact Gaelchultúr’s Sales and Marketing Manager, Ellen Curtin, ellen@gaelchultur.com, to discuss other options available.