Phone Skills and Customer Service – Half-day Course
It was lovely to refresh knowledge of the Irish language. Bhí sé ar fheabhas.
Rannpháirtí / Participant
Description
Gaelchultúr, in partnership with Foras na Gaeilge, offers this engaging half-day course tailored for telephone and customer care staff in local authorities and the public sector. It is specifically designed for those who interact regularly with the public and need to provide services in Irish occasionally. Ideal for participants who have a prior knowledge of Irish—perhaps from school—but haven’t used the language in some time, the course provides a supportive and practical environment to refresh and develop their skills. Delivered entirely online, it allows for flexibility while maintaining a high level of interactivity.
Learning Outcomes
Those who successfully complete the programme will achieve the following learning outcomes:- Ability to provide services over the phone or face-to-face to the public
- Awareness of the language rights of the Irish public
- Greater confidence in speaking Irish in the context of work and socially
- Familiarisation with various Irish-language resources and how to make use them effectively.
Course Content
This practical course covers a range of essential topics, ensuring learners acquire vocabulary and skills needed for workplace interactions:- Basic phrases for opening and closing conversations in Irish,
- Vocabulary for government departments, councils and Gaeltacht service towns,
- Common terms related to council departments and public services,
- Useful phrases for phone calls, including providing details and handling excuses,
- How to introduce yourself and others effectively in Irish.
Course Structure
- Live online session: A dynamic 3-hour virtual class where learners actively engage in real-world scenarios to build confidence and fluency.
- E-learning materials: Learners receive 3 months of access to Ranganna.com, featuring audio files of all course content. These resources allow participants to revisit material and fine-tune their pronunciation and understanding at their own pace.
- Self-directed E-Learning Course: Participants gain 3 months’ complimentary access to Gaeilge gan Stró! – Beginners Level, a comprehensive self-study programme valued at €45, enabling them to continue developing their Irish skills independently beyond the course.
Book the course
Half-day Course
|
1.00pm-4.15pm
|
1 Level
|
€249.00
Basic to Intermediate
Levels
Day
Time
Start Date
Our teaching approach
Gaelchultúr has developed comprehensive syllabuses and every class at every level follows these syllabuses.
The communicative approach to language teaching is used by Gaelchultúr’s teachers, giving learners the opportunity to play an active part in each class.
A strong emphasis is placed on group and pair work and learners therefore have a chance to practise what they’ve been taught. The main focus is on speaking and listening in all classes (with the exception of Cruinneas sa Ghaeilge), but reading and writing activities also feature.
Learn more about usFAQs
You will need a laptop or desktop computer with a working microphone and camera.
You will be sent a Zoom link by email prior to the commencement of the course. You will need this link to login into the class each week.
You can but you will not be able to participate in pair work and group work activities. It is better, therefore, to use a laptop or desktop computer, if possible.
We recommend that learners switch on their camera during class as it makes the learning experience more immersive. If you do not wish to turn on your camera, however, that’s perfectly fine.
There will be at least six other learners in the class and a maximum of eighteen people.
Pair work and group work activities will be an integral part of each class, therefore you’ll have plenty of opportunities to speak Irish. You will also be able to raise a virtual hand and ask the teacher questions whenever you like.
No. A digital booklet containing all the material you’ll need during the course will be emailed to you before the course commences and you will be able to use this booklet during the classes and for studying between the sessions. The cost of this booklet is included in the course fee. You will also be able to access all of the notes online.
Terms and Conditions
- Course fees may be refunded in full to a learner up to five working days prior to the commencement of the course. The refund must by requested by contacting Gaelchultúr’s staff by email or by phone. (Our contact details can be found here.)
- If, following the first class, the student decides that he/she would like to discontinue the course, 60% of the total fee will be refunded to him/her. Thereafter, no refund will be made to the student.
- Gaelchultúr Teoranta has the right to cancel a class or to amalgamate classes.
- If it is necessary to cancel a class, every effort will be made to place the participants in another class or to register them for an online course. A full refund will be made to the customer if these options do not suit him/her.
- A student may defer his/her registration only once. If he/she wishes to defer registration, he/she must notify Gaelchultúr’s staff of this by week three of the course. No refund will be made to the student if he/she does not accept a place on the next course he/she is due to attend.
- Gaelchultúr will accept no responsibility in the event that a student registers at the wrong level. We advise our students to do our online Irish test or to seek our advice to ensure that they are undertaking the correct level.
- If a student wants to move to another level, we cannot guarantee that a space will be available for him/her at that level. Should a space be available, Gaelchultúr will charge a €10 administration fee for making the change. A change may only be made to another level following the first class.
- Course fees must be paid in full prior to commencement of the course. Attendance on a course is subject to full payment of fees.
- Every student must abide by our Code of Conduct when attending a course with us.
- People under 18 years of age are not permitted to attend courses other than those specified as being suitable for those under 18 years of age. Our Child Protection Statement can be found here.
